These Terms and Conditions (“Terms”) govern your access to and use of the website audimateai.com (the “Website”), and all purchases, transactions, and services provided by Audimate (“we”, “us”, or “our”). By accessing, browsing, or placing an order on our Website, you (“you”, “your”, or “Customer”) agree to be legally bound by these Terms and our Privacy Policy. If you do not accept these Terms, please do not use our Website or purchase any products from us.

This agreement applies to all electronic products, accessories, and related digital services sold on our cross-border e-commerce platform for global customers.

1. General Information & Party Agreement

Audimate is a global cross-border e-commerce brand specializing in consumer electronics, smart devices, and electronic accessories. We operate exclusively through the official website audimateai.com, providing online sales, global shipping, after-sales support, and product technical services to international consumers.

These Terms constitute the entire legal contract between Audimate and the customer for all product sales and website service behaviors, superseding all prior oral or written agreements.

2. Eligibility to Use & Purchase

You confirm that you are at least 18 years of age or have the consent of a legal guardian to use this Website and place orders. You agree that all information you submit during account registration, checkout, and transaction processes is true, accurate, complete, and up-to-date.

You are solely responsible for maintaining the confidentiality of your account, password, and transaction information. You agree to accept full responsibility for all activities conducted under your account on audimateai.com.

We reserve the right to refuse service, terminate accounts, cancel orders, or restrict purchasing access at our sole discretion for users who violate these Terms, engage in fraudulent behavior, or disrupt platform operations.

3. Product Information & Accuracy

All products listed on audimateai.com are electronic devices and supporting accessories. We strive to ensure that all product descriptions, specifications, images, functions, parameters, pricing, and stock information displayed on the Website are accurate and complete.

Due to display differences of electronic devices, slight color, texture, or visual detail differences between the physical product and website images do not constitute product quality problems or breach of contract. Minor technical parameter updates and version upgrades of electronic products will be updated on the Website in a timely manner without prior individual notice.

We reserve the right to modify, update, or discontinue any electronic product model, function, or accessory at any time without liability to customers or third parties.

4. Pricing & Payment Terms

All product prices displayed on the Website are final selling prices, excluding international shipping fees, customs duties, import taxes, value-added taxes, and other local government fees incurred by cross-border transactions. All additional fees shall be borne by the customer unless otherwise specified on the product page or checkout page.

We reserve the right to adjust product prices at any time without prior notice. Price adjustments will only apply to new orders placed after the update and will not affect confirmed paid orders.

You agree to pay all fees and charges for your orders in full. We support mainstream global payment methods. All payments must be completed through the official payment channels of our Website. We are not responsible for any losses caused by offline transactions or third-party private transactions.

If abnormal transactions, fraudulent payments, payment disputes, or unauthorized payment behaviors are found, we have the right to suspend order processing, cancel orders, and restrict your subsequent purchasing qualifications.

5. Order Confirmation & Cancellation

After you complete payment, your order will be officially confirmed. We will send an order confirmation email to your registered email address, including order number, product information, payment amount, shipping address, and expected delivery time.

Customer-initiated cancellation: Before the product is shipped, you may apply for order cancellation. We will review your application and process a full refund within the specified time. Once the electronic product has been shipped, order cancellation is not supported.

Audimate-initiated cancellation: We reserve the right to cancel any order in the following situations: product out of stock, incorrect product pricing or parameter information, system technical errors, suspected fraudulent orders, inability to deliver due to incorrect customer address, or violation of these Terms. We will notify you via email and process a full refund promptly without additional compensation.

6. International Shipping & Delivery

As a cross-border e-commerce brand, Audimate provides global shipping services for electronic products. All shipments will be delivered to the shipping address you provide during checkout. You are solely responsible for the accuracy and completeness of the delivery address, postal code, and contact information.

Shipping time is for reference only, affected by international logistics, customs clearance, local transportation, and force majeure factors. We do not guarantee absolute delivery dates and will not be liable for losses caused by delayed delivery under normal cross-border logistics circumstances.

All cross-border shipments need to go through local customs inspection. You shall abide by the import laws and regulations of your destination country/region, bear relevant customs clearance responsibilities and related taxes and fees, and handle customs clearance procedures by yourself or cooperate with logistics providers.

Risk of loss and damage of electronic products shall be transferred to you after the goods are delivered and signed for by you or your authorized recipient.

7. Returns, Refunds & After-Sales Policy (Electronics Products)

Our after-sales policy complies with international cross-border e-commerce standards and is specially formulated for electronic products:

7.1 Eligibility for Returns

Unused, unopened, intact electronic products with original packaging, complete accessories, and no scratch or damage can be returned within 30 calendar days after you receive the goods. Products that have been disassembled, modified, artificially damaged, or used for a long time do not support return services.

7.2 Product Quality Warranty

All Audimate electronic products enjoy official quality warranty services. For product functional failures and quality problems that occur during normal use within the warranty period, we provide free maintenance, replacement parts, or product replacement services. Artificial damage, improper use, unauthorized disassembly, and natural wear and tear are not covered by the warranty.

7.3 Refund Processing

After we receive and inspect the returned products and confirm that they meet the return conditions, we will initiate a refund to your original payment channel. The refund arrival time depends on the processing rules of your payment institution, generally within 3–10 working days. Return shipping fees and customs fees incurred by returns shall be borne by the customer unless the return is caused by our product quality problems or delivery errors.

8. Intellectual Property Rights

All intellectual property rights on the Website, including but not limited to brand name Audimate, domain name audimateai.com, trademarks, logos, product design drawings, texts, pictures, videos, technical descriptions, website codes, and graphic designs, are exclusively owned by Audimate.

You may not copy, reproduce, modify, distribute, resell, commercially use, or authorize any third party to use our intellectual property content without our written official authorization. Any unauthorized commercial use or infringement behavior will constitute a violation of these Terms, and we reserve the right to pursue legal liabilities and compensation for losses.

You agree not to upload, publish or spread any illegal, infringing, obscene, or harmful content on our Website, and you shall be solely responsible for the content you publish.

9. Website Use Rules & Prohibited Behaviors

When using our Website, you agree not to engage in the following behaviors:

• Violate the laws and regulations of your country/region or international trade rules;
• Use robots, crawlers, scraping tools, or other automated programs to access, intercept, or copy Website data and product information;
• Carry out fraudulent transactions, false orders, malicious returns, or arbitrage behaviors;
• Attack, interfere, or destroy the normal operation of the Website system and server;
• Slander, defame, or damage the brand reputation of Audimate;
• Other behaviors that violate public order and good customs or damage the rights and interests of us and third parties.

We have the right to permanently block your access and terminate your account if you violate the above rules.

10. Disclaimer of Liability

To the maximum extent permitted by applicable law, Audimate shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to profit loss, data loss, business loss, and reputation loss, arising from your use of our Website and products.

We do not warrant that the Website will operate uninterrupted, error-free, or completely secure. We are not responsible for service interruptions or system failures caused by network failures, third-party platform failures, hacker attacks, system maintenance, or force majeure events.

We are not liable for product use risks caused by customers’ improper operation, unauthorized modification, non-compliance with product instructions, or use beyond the product’s applicable scope.

11. Force Majeure

We shall not be deemed to breach these Terms and shall not bear any liability for any failure or delay in performing our obligations due to force majeure events, including but not limited to natural disasters, war, epidemic prevention and control policies, international trade policy adjustments, customs policy changes, logistics suspension, and other uncontrollable factors. We will resume service and order processing as soon as the force majeure event ends.

12. Modification of Terms

We reserve the right to update and revise these Terms and Conditions at any time. The revised Terms will be published on the Website with an updated revision date and will take effect immediately upon publication. Your continued use of the Website and placement of new orders after the update constitutes your acceptance of the revised Terms. It is your responsibility to check these Terms regularly for updates.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws applicable to international cross-border e-commerce transactions, without regard to conflict of law rules.

In case of any dispute arising from the interpretation and performance of these Terms and the transaction behavior between the two parties, both parties shall first resolve it through friendly negotiation. If the negotiation fails, either party may submit the dispute to the competent judicial institution for resolution.

14. Contact Information

If you have any questions, suggestions, or disputes regarding these Terms and Conditions, product transactions, and after-sales services, please contact us through our official website support channel at audimateai.com.