Preface
This Privacy Policy explains how stemkidslab (hereinafter referred to as “we”) collects, uses, stores, protects and processes your personal information submitted via our official website stemkidslab .com, as well as your associated rights. By browsing the website, registering an account, placing orders and using our services, you acknowledge and agree to all terms of this Policy.
1. Scope of Collected Information
We only collect necessary personal information in compliance with applicable laws for operational and service purposes, including:
- Account Registration Information: Full name, email address, login ID, password and other related details.
- Transaction & Delivery Information: Recipient’s name, contact number, delivery address, postal code, order details, transaction amount and payment information.
- Website Usage Data: Browsed pages, click records, device information, IP address, browser type, connection time and other online behavioral data.
- Customer Service Records: Information you provide when submitting inquiries or reporting issues via our customer service channels.
2. Purposes of Information Use
The personal information we collect shall only be used for the following legitimate purposes and will not be used for unrelated activities:
- Managing member accounts, verifying identities and securing accounts.
- Processing orders, arranging delivery, tracking logistics, sending transaction notifications and providing after-sales services.
- Responding to your inquiries, feedback and resolving disputes.
- Optimizing website functions, product content and user experience, as well as conducting operational data statistics and analysis.
- Sending product updates, event announcements, service reminders and other notifications (you may opt out of receiving such messages at any time).
- Complying with applicable laws, judicial investigations and requirements from competent authorities.
3. Information Sharing & Disclosure
We will not sell, rent or voluntarily disclose your personal information to unrelated third parties without your prior consent. Information may only be shared in the following necessary circumstances:
- Sharing data with logistics providers, payment gateways and third-party payment service providers to complete delivery, payment processing and refunds.
- Disclosing information as required by law, court orders or official requests from government authorities.
- Disclosing information when necessary to investigate fraud or illegal acts, and to protect the legitimate rights and interests of us, users or third parties.
All our business partners are required to abide by privacy protection regulations and may only use the information within the authorised scope.
4. Data Storage & Security Protection
We adopt industry-standard cybersecurity technologies and management measures, including data encryption, access permission control and firewall protection, to prevent unauthorised access, theft, tampering, leakage or damage of your personal information.
Your personal data will be retained during the service period and for the duration required by applicable laws. Once the information is no longer needed, we will delete or anonymise it in accordance with regulations.
Please note that no data transmission over the internet can be guaranteed to be completely secure. We recommend that you keep your account, password and personal information confidential, and do not lend your account to others.
5. Use of Cookies & Tracking Technologies
This website uses Cookies and similar tracking technologies to record your browsing preferences, maintain your login status and analyse website traffic, so as to enhance your user experience. You may disable Cookies via your browser settings; however, this may cause certain website functions to malfunction.
6. Your Rights Regarding Personal Information
In accordance with relevant privacy laws and regulations, you are entitled to the following rights:
- To access and view your personal information stored on our website.
- To request supplementation or correction of inaccurate or incomplete personal data.
- To request deletion of your personal information, and suspend the processing and use of your data.
- To withdraw your previously granted consent for data usage.
To exercise any of the above rights, please contact us through the customer service channels on audimateai.com. We will respond and handle your request within a reasonable timeframe.
7. Protection of Minors
If you have not reached the legal age of majority, please use this website’s services only with the consent and supervision of your legal guardian, and do not submit personal information on your own. If we discover personal data collected from minors without parental or guardian consent, we will delete such information promptly.
8. Amendments to this Privacy Policy
We reserve the right to revise this Privacy Policy at any time. Revised terms will be posted on this website with an updated effective date. Your continued use of our services after the posting of amendments constitutes your acceptance of the updated Policy. We suggest you review this Policy regularly.
9. Contact Information
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us via the customer service channels on our official website audimateai.com.